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TERMS & CONDITIONS

Our Service

• The Company reserves the right to revise any of the terms and conditions stated here and will come into effect 1 hour after posting.
   

• No reservation is considered as accepted until confirmed by email or fax and the passenger has been issued with a reference number.
   

• For special dates such as 24, 25, 26, 31 December and 1 January there will be a surcharge of 50% on the prices listed on this site.
   

• There may be an additional charge if the passenger has to make a stop on the way of the journey (minimum £5) or any other diversion on the way. The drivers are competent and have a good working knowledge of London and strive to take the shortest possible route on that specific day. If you may need to make another stop on the way the passenger will need to give 12 hrs prior notice. If on the way they passenger suddenly needs to make a stop or there is optional extras they would like to take that was not booked in advance then it is up to the discretion of the driver to see if it is possible to comply with the request, they might need to pay cash for it and sign with the driver.
   

• A reservation may only be altered or cancelled with the authorization of the company. It has to be done by phone, on +44 7831 849 818, and in writing (preferably fax or email). Cancellations informed between 4 and 12 hours prior to time of journey will incur a 50% cancellation charge. Cancellations informed less than 4 hours prior to the journey will incur 100% of the booking price.
   

• If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately on +44 7831 849 818. If the transfer is rescheduled and the request is made more than 2 hours prior to the original arrival time, there will be no surcharge. For reschedule made between 1 and 2 hours prior to the original arrival time will incur a 50% surcharge. Reschedules under 1 hour from original arrival time will incur 100% surcharge.
   

• At the airport we include 60 minutes waiting time for free once the flight has landed. Should the passenger experience any delay in clearing Customs they should then call us on 07831 849 818 to inform the situation. Otherwise we will deem a no-show and full charge will apply.
   

• At a pick up from within London (hotel or residential address) we allow 5 minutes waiting time from the confirmed pick up time. This means our fares are based on a direct trip with passengers being ready to travel at the time and place specified. The driver will wait up to 15 minutes beyond the agreed pick up time. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost
   

• If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call 07831 849 818 so as to arrange how to meet. Passenger should not just leave the airport without letting the company know as this will be regarded as a ‘no show’.
   

• All payments can be made in cash or credit card. In the case of credit card your card will be charged before or on the day of the journey. In the event of a cash booking you may pay the driver cash (GBP), but the card details will only serve to secure the booking, or may be charged for instances of a cancellation or ‘no show’.
   

• Illustrations, photographs and descriptions on the website, brochures, pricelists or documents serves merely as a guide and will not be binding.
   

• The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated by the Public Carriage Office.
   

• The company is not responsible for services offered by other companies as listed on our ‘links’ page

Your Journey

• Prices of journeys also depend on the size of the vehicle. The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit. The passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage.
   

• The driver will kindly assist you to load your luggage if you prefer, but is not responsible for any damages to passengers luggage.
   

• Please keep in mind that babies/ children are regarded as passengers and therefore to book the vehicle size accordingly.

Privacy and Security Policy

• We collect information about you for 2 reasons: firstly to process your booking and secondly to provide you with the best possible service.
   

• We will not send out marketing email to you in the future.
   

• The type of information we collect are: your name, address, phone number, email address and your credit/debit card details. We will not collect any other sensitive information without your explicit consent. The information we will collect about you will be secure.
   

• If you have any questions regarding privacy, please do not hesitate to contact us.
   

• Payments made on this site are via a secure server.