Our Service
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The Company reserves the right to revise any of the terms and conditions stated here and
they will come into effect from the day of posting here.
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No reservation is considered as accepted until confirmed by email
by London Bus Hire and the passenger has been issued with a reference number.
Bookings must not be made with Less Than 48 hours Notice, without
first confirming Vehicle and Driver availability with London Bus Hire by
email or telephone.
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Regarding Late December/Early January Holiday Surcharges, there is no space in our Online Shopping Cart to deal with them.
So for information purposes we are listing below our relevant Surcharges which are payable online by card.
Winter Holiday Period Surcharges: Xmas Eve (after 18:30 ), Christmas Day Bank Holiday, & and New Year's Eve (after 18:30): 100% Surcharge.
Boxing Day Bank Holiday & New Year's Day Bank Holiday: 50% Surcharge.
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There will be an additional charge if the passenger has to make a stop on the way of the journey (minimum £10) or any other diversion on the way
- however this must be arranged in advance (ie. before the hire date) with London Bus Hire
and will not be allowed without our emailed consent. The drivers are competent and have a good working knowledge of London and strive to take the
quickest possible route on that specific day. If you need to make any stops
on the way the hirer will need to give minimum 48 hrs prior notice. If on the way the passenger suddenly needs to make a stop or there is optional extras they would like to take that was not booked in advance then it is up to the discretion of the
company to see if it is possible to comply with the request, they will
then need to pay cash for it in advance and tell our company first not the driver.
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Refunds & Cancellations: A reservation may only be altered or cancelled with the authorization of the company. It has to be done by phone
first, on +44 207 193 5891, and in writing (must be by email).
Cancellations advised more than 7 days before a hire date are eligible
for a Full Refund less a £10 admin fee. Cancellations informed between
48 hours and 7 days notice prior to time of journey will incur a 50% cancellation charge. Cancellations informed less than 48 hours prior to the journey will incur 100%
charge of the booking price. Cancellation Refund Payment by London Bus Hire if applicable, are normally dealt sent within 7 days (usually earlier).
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If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately on +44
207 193 5891. If the transfer is rescheduled and the request is made
in plenty of time (London Bus Hire will be the sole judge of this), then we
will attempt to arrange another vehicle and driver for you and there will be
a surcharge at the discretion of our company, of between 50% to
100% surcharge for the rescheduling from original arrival time.
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At the airport we include 60 minutes waiting time for free once the flight has landed. Should the passenger experience any delay in clearing Customs they should then call us immediately on 0207 193 5891 to inform us of the situation (without hesitation please) ie. that they have landed on that flight and there is a baggage or other problem inside the airport terminal delaying their exit. Otherwise we will deem the hire as a "NO SHOW" after 90 minutes delay and the full charge will apply and the hire terminated. Additional waiting time if available after the first Free One Hour after the flight has landed at the airport will depend on the booked vehicle and must be of course be prepaid on request.
We do not charge for flight delays (unless the passengers come in on a different later flight) and we do check actual flight landing times, ie. we do not depend solely on the scheduled arrival time.
PLEASE NOTE: The coach is not booked or paid for the entire day for an airport collection order, and the coach and driver will invariably have other Clients Contracts to honour.
So if there is a LONG FLIGHT DELAY then we will try to re-schedule a different coach and driver for the passengers (subject to availability of course) and then there is no extra charge for this if we are successful in re-scheduling the service for later in the day.
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At a pick up from within London (hotel or residential address) we allow 5 minutes waiting time
maximum from the confirmed pick up time. This means our fares are based on a direct trip with passengers being ready to travel at the time and place specified. The driver will wait up to 15 minutes beyond the agreed pick up time. If we are unable to make contact with the passenger and arrange cash payment in advance for additional waiting time (rates depend on type of vehicle) or if we have other Client's bookings to honour and cannot jeopardize (due to any further delay) we will then immediately pull the driver
and vehicle away without further delay or notice, and the passenger will be responsible for the full cost
of that journey as it will be classified as a "NO SHOW". Obviously if this situation arises, then the Passengers will have to subsequently make their journey in their own way and at their own expense and clearly London Bus Hire will not be held responsible for the Passenger's failure to depart at the booked time and no recompense/compensation will be considered or discussed for the Passengers own self inflicted inconvenience or expense.
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Hirers should examine pickup location collection times carefully (ie. for non-airport pickup locations) to ensure that the collection times are not miscalculated to avoid any problems arising on the hire date. The only way to add flexibility (if required) to collection times is to book and pay for additional standby time well in advance. OR alternatively the cheaper option is that the passengers must adhere to booked collection times, since only 15 Minutes FREE waiting time is included for paid transfers. Passenger Boarding/Embarkation Delays at the hire start location/s does not affect any sightseeing tours, as it just means that the actual tour time gets reduced, due to the Passengers delayed boarding and departure.
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If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should
call 0207 193 5891
so as to arrange how to meet.
The Passenger should not just leave the airport without letting the company know as this will be regarded
also as a ‘NO SHOW’ and the passenger/hirer will remain
fully liable for the hire and additional waiting time (if incurred).
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Payments can be made in cash on the day only at the
company's discretion or as usual by credit card in advance. In the case of credit card
payments, the payment is due online at the time of order placement.
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Illustrations, photographs and descriptions on this website,
and our brochures, pricelists or other documents serve merely as a guide and will not be
considered binding or part of a contract under any circumstances.
Your Journey
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Prices of journeys depend on the size of the vehicle and
the route's time and mileage. The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit
or illegal. The passenger/hirer has to make sure that the correct sized vehicle is booked according to the guidelines set out
on our Home Page and to notify us of any excess luggage
48 hours or more before the hire date, so that we can assess if a
different vehicle should be sent (subject to availability and possible
additional cost to the hirer). It is illegal in the UK to carry
luggage in the passenger area..
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The driver will kindly assist you to load your luggage if you prefer, but is not responsible for any
loss or damage to passengers luggage at any time. It is strongly
recommended that all passengers obtain Travel Insurance that fully
covers their belongings/luggage before they book and travel with London
Bus Hire (or any other transportation company).
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Collection Times - It is strongly recommended that all Hirers book Collection Times for airports at least 4 hours (or earlier) before the flight time in order to help ensure a
successful flight departure.
Hirers should always take into consideration the following info - Since airport arrival times are critical it is always a great idea to err on the side of caution,
and arrive at the destination, early rather than late, to reduce risk of inconvenience and passengers’ enormous expense.
All Hire Please Kindly Note: We can never guarantee destination arrival times as they are subject solely to Traffic Delays, Roadworks, Obstructions etc...... on route on the actual hire date
(most of them without warning and totally beyond our control) so again – it is therefore very well advisable to leave earlier to potentially cater for unforeseeable traffic delays on the day,
solely at your own discretion of course.
Our Grace Period Entitlement - The prices quoted by London Bus Hire are discounted in order
to make them affordable to as many Clients as possible. In return for this
discount, all Clients please note Our Grace Period Entitlement is as follows - We
always endeavour to arrive at pick-up addresses early, however on rare
occasions, due to circumstances beyond our control (e.g. road works, traffic
congestion due to accidents, snow/ice etc.) we get delayed - In that event, as
long as the vehicle arrives at the pickup/collection address within 60 minutes
of the agreed collection time, we will then be deemed to have fulfilled our
contract, and no recompense of any kind will therefore be entertained. We always
try to avoid this situation as late pickups, clearly are not in our Client’s or
in our own interests. It is however in the Client’s interest to allow room for
error to or from a collection point, ie. to arrange the booked time for the
vehicle/s earlier if at all possible and also to depart promptly at the booked time if
the destination arrival time is important. At no time can London Bus Hire
ever guarantee destination arrival times as they are clearly subject solely to
traffic conditions on the actual hire day..
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London Bus Hire always reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated by the Public Carriage Office
or Bus Authority. All hirers please kindly note that our company may provide more than one vehicle or a FREE upgrade to a larger vehicle for any hire, without advising the hirer in advance of the number , type or size of vehicle/s to be supplied on the day, and this will be at NO EXTRA CHARGE whatsoever to the passengers/hirer. Please note, notwithstanding the above, it is critical that hirers book and pay for the correct size of vehicle based on their maximum number of passengers and also the total luggage weight/volume to be transported. London Bus Hire cannot be held responsible for hirers reserving the wrong type or size of vehicle at the time of order placement, in relation to their actual luggage volume requirement and the limited total luggage carrying capacity of their booked vehicle. If and when London Bus Hire decide to provide more than one vehicle or a larger vehicle at our sole discretion and without notice, hirers can in that event rest assured that our decision will always increase the total carrying capacity of passengers and/or luggage in comparison to the service booked and paid for, and thus will not cause any carrying capacity issue.
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Please keep in mind that babies/children are regarded as passengers and therefore to book the vehicle size accordingly.
Child seats and Booster seats if required by Law, must be provided by the
passengers on the day for their children.
Compensation
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If in the unlikely circumstance a dispute regarding the quality of our hire service supplied arises, and if we are then unable to resolve the matter to the hirer’s
satisfaction, please note that in that event the hirer by paying for and finalizing any hire with us hereby agrees categorically and without exception that
London Bus Hire's
liability will always be limited to a full refund of all monies received from the hirer for that particular hire, and that at no time will any further compensation
of any kind become liable or be considered.
Privacy and Security Policy
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We do not store credit card details nor do we share customer details with any 3rd parties
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We collect information from you for two reasons: firstly to process your booking and secondly to provide you with the best possible service.
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We will not send out any marketing emails to you in the future without your consent.
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The type of information we collect are: your name, address, phone number, email address and itinerary. We will not collect any other sensitive information without your explicit consent. The information we will collect about you will be secure.
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If you have any questions regarding privacy, please do not hesitate to contact us.
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Payments made via this site are through a secure server.
Paypal Delivery Policy
Our Telephone Number
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