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The Company reserves the right to revise any of the terms and conditions stated here and
they will come into effect 1 hour after posting.
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No reservation is considered as accepted until confirmed by email
by London Bus Hire and the passenger has been issued with a reference number.
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For special dates such as 24, 26, 31 December and 1 January there will be a surcharge of 50% on the prices listed on this site
(Christmas Day surcharge is 100%).
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There will be an additional charge if the passenger has to make a stop on the way of the journey (minimum £10) or any other diversion on the way
- however this must be arranged in advance (ie. before the hire date) with London Bus Hire
and will not be allowed without our emailed consent. The drivers are competent and have a good working knowledge of London and strive to take the
quickest possible route on that specific day. If you need to make any stops
on the way the hirer will need to give minimum 48 hrs prior notice. If on the way the passenger suddenly needs to make a stop or there is optional extras they would like to take that was not booked in advance then it is up to the discretion of the
company to see if it is possible to comply with the request, they will
then need to pay cash for it in advance and tell our company first not the driver.
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A reservation may only be altered or cancelled with the authorization of the company. It has to be done by phone
first, on +44 7956 224 399, and in writing (must be by email).
Cancellations advised more than 7 days before a hire date are eligible
for a Full Refund less a £10 admin fee. Cancellations informed between
48 hours and 7 days notice prior to time of journey will incur a 50% cancellation charge. Cancellations informed less than 48 hours prior to the journey will incur 100%
charge of the booking price.
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If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately on +44
7956 224 399. If the transfer is rescheduled and the request is made
in plenty of time (London Bus Hire will be the sole judge of this), then we
will attempt to arrange another vehicle and driver for you and there will be
a surcharge at the discretion of our company, of between 50% to
100% surcharge for the rescheduling from original arrival time.
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At the airport we include 60 minutes waiting time for free once the flight has landed. Should the passenger experience any delay in clearing Customs they should then call us
immediately on 07956
224 399 to inform us of the situation (without hesitation please). Otherwise we will deem the hire
as a "NO SHOW" after 90 minutes delay and the full charge will apply and
the hire terminated.
Additional waiting time if available after the first Free One Hour after
the flight has landed at the airport will depend on the booked vehicle
and must be of course be prepaid on request.
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At a pick up from within London (hotel or residential address) we allow 5 minutes waiting time
maximum from the confirmed pick up time. This means our fares are based on a direct trip with passengers being ready to travel at the time and place specified. The driver will wait up to 15 minutes beyond the agreed pick up time. If we are unable to make contact with the passenger we will pull the driver
and vehicle away and the passenger will be responsible for the full cost
of that journey as it will be classified as a "NO SHOW".
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If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should
call 07956 224 399 so as to arrange how to meet.
The Passenger should not just leave the airport without letting the company know as this will be regarded
also as a ‘NO SHOW’ and the passenger/hirer will remain
fully liable for the hire and additional waiting time (if incurred).
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Payments can be made in cash on the day only at the
company's discretion or as usual by credit card in advance. In the case of credit card
payments, the payment is due online at the time of order placement.
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Illustrations, photographs and descriptions on this website,
and our brochures, pricelists or other documents serve merely as a guide and will not be
considered binding or part of a contract under any circumstances.
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The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated by the Public Carriage Office
or Bus Authority.
